Service monitor reflects the calculated time from incident creation to incident closure.
Service time - takes into account the business hours of the associated site.
Elapsed time - is the 'real time' without business hours.

Angela Ernst
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Service monitor reflects the calculated time from incident creation to incident closure.
Service time - takes into account the business hours of the associated site.
Elapsed time - is the 'real time' without business hours.
Enter time (1.5 / 2 h / 1:30 / 90 m)